Do Low Cost Carriers Provide Low Quality Service?

Authors

  • Nicholas G. Rupp East Carolina University image/svg+xml
  • Tejashree Sayanak Southern Illinois University

Keywords:

service quality, low cost carriers, flight delays, on-time performance, air transport

Abstract

This paper addresses the question of whether low cost carriers provide low quality service. Considerable work has been done on various aspects of airline service quality, including: examining the causes of flight delays and cancellations, investigating service quality during irregular airport operations, and exploring the link between on-time performance and airline ticket prices. Little research has been conducted, however, on the performance of low cost carriers. This paper attempts to fill this void in the literature by examining the on-time performance of six million domestic flights in 2006.
We find considerable evidence indicating that low cost carriers offer more reliable flight schedules.

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References

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Published

2008-04-30

How to Cite

Rupp, N. G., & Sayanak, T. (2008). Do Low Cost Carriers Provide Low Quality Service?. Economic Analysis Review, 23(1), 3–20. Retrieved from https://www.rae-ear.org/index.php/rae/article/view/74

Issue

Vol. 23 No. 1 (2008)

Section

Articles

License

Copyright (c) 2008 Nicholas G. Rupp, Tejashree Sayanak

Creative Commons License

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

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